Customer Service Representative

Job Overview

Provide excellent customer service support to clients, handle inquiries, and resolve issues related to logistics services. Maintain strong client relationships.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide information about services and pricing
• Process service requests and track shipments
• Resolve customer complaints and issues
• Maintain accurate customer records
• Collaborate with operations teams
• Follow up on service delivery and customer satisfaction

Requirements

• Diploma in Business, Communications, or related field
• 2+ years of customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency in CRM systems
• Ability to work in a fast-paced environment

Benefits & Perks

• Competitive starting salary
• Health insurance benefits
• Customer service training programs
• Performance-based incentives
• Career advancement opportunities
• Team building activities